I’m having a problem with ads or gold offers / I didn’t get or am missing my gold or bonus.

If you are having trouble viewing ads on your mobile device, there are a few things that can help:

  • Make sure you have a stable/strong connection to the Internet (WIFI is recommended)
  • Ensure you don't have too many apps running in the background
  • Check to see if there are any privacy settings/settings on your device that restrict you from viewing ads
  • Check that your Internet provider/region does not restrict ads, or your modem/provider doesn't throttle ads or ad content

If you are experiencing any ad-related issues or completed a gold offer and did not receive the gold, please contact support and they will investigate further.


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